Refund & Return Policy
We want you to be happy with your RoadSure kit. If something isn't right, here's how returns and refunds work.
Return window
You have 30 days from the date you receive your order to request a return. After 30 days, we're unable to offer a refund or exchange.
Eligibility
To qualify for a return, your item must be:
- Unused and in the same condition you received it
- In its original packaging, with all accessories and manuals included
- Accompanied by proof of purchase (order number or receipt)
How to start a return
Email us at thanhnd0905@gmail.com with your order number and the reason for the return. We'll confirm your return and provide instructions for sending the item back.
Return shipping
Unless the item arrived defective, damaged, or incorrect, the customer is responsible for return shipping costs. We recommend using a trackable shipping method, since we can't be responsible for a return that doesn't reach us.
Refunds
Once we receive and inspect your returned item, we'll notify you by email whether the refund is approved. Approved refunds are issued to your original payment method within 5–10 business days. Depending on your bank or card issuer, it may take additional time for the refund to appear on your statement.
Defective, damaged, or incorrect items
If your item arrived defective, damaged, or isn't what you ordered, contact us at thanhnd0905@gmail.com with photos of the item within 7 days of delivery. We'll cover the cost of return shipping and send a replacement or full refund, whichever you prefer.
Non-returnable items
Gift cards and any items marked as final sale at checkout are not eligible for return or refund.
Exchanges
If you'd like a different variant instead of a refund, mention this when you contact us and we'll do our best to arrange it, subject to availability.
Questions
Reach us any time at thanhnd0905@gmail.com.